Thank you for visiting and shopping at CouponMonkey Shop. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 2-4 business days. Orders are not shipped on Weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates in India
Shipping is free in India and the ordered items usually delivered within 4 to 9 days in India. There may be some circumstances which is beyond our control and delivery may get delayed. In this case we need 6 days extension. If you don't receive your ordered items in India within 15 days, you can ask for a refund.
Shipping Rates & Delivery Estimates for International Orders
For international order the shipping charges for your order will be calculated and displayed at checkout. We normally take 15 to 40 days to deliver all international orders. There may be some delays in delivering international orders which is beyond our control. We cannot help you in this regard.
We use Fedex, DHL and Indiapost for international shipping.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes for International Orders
CouponMonkey is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
CouponMonkey is not liable for any products damaged or lost during shipping. If you received your order damaged in India, please contact us at firstname.lastname@example.org to file a claim within 24 hours.
Please save all packaging materials and damaged goods before filing a claim. After doing investigation, if the ordered item is found to be damaged in transit, we send the replacement only in India.
For international orders, if you receive damaged item we can only offer product price refund. No shipping cost will be refunded for international orders in case you receive damaged product.